FAQ

1. Where do you ship to?

We currently ship only within the United States.

2. What shipping method do you use?

All orders are shipped via USPS, a reliable and secure delivery service.

3. How long does order processing take?

Orders are processed within 3–5 business days (Monday to Friday, excluding holidays). Orders placed after the daily cutoff time will be processed on the next business day.

4. What is the order cut-off time?

Orders placed before 5:00 PM (CST) will be processed the same business day. Orders placed after 5:00 PM will be processed on the next business day.

5. How long does shipping take?

Once shipped, delivery typically takes 5–15 business days, depending on your location and USPS operations.

6. How much is shipping?

• Orders under $20: $7.99 shipping fee
• Orders $20 or more: Free shipping

7. Will I be charged tax?

No, we do not charge sales tax on any orders.

8. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment anytime.

9. What is your return policy?

Returns are accepted within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received.

10. What if I receive a damaged or wrong item?

If your item is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will offer a replacement or full refund based on your preference.

11. Who pays for return shipping?

• If the item is damaged, defective, or incorrect: we cover return shipping
• For other returns (e.g., change of mind): the customer is responsible for return shipping

12. How long does it take to receive a refund?

Refunds are processed within 3–5 business days after we receive and inspect the returned item. Depending on your payment provider, it may take 10–15 business days to appear in your account.

13. What payment methods do you accept?

We currently accept PayPal only. All payments must be completed via PayPal at checkout.

14. Is my payment information secure?

Yes. All payments are securely processed through PayPal, which encrypts your financial information. We do not store any payment details.

15. When is payment required?

Payment is required at the time of purchase. Orders will not be processed or shipped until payment is successfully completed.

16. How will I receive order confirmation?

After payment, you will receive confirmation emails from both PayPal and Idjsdye with your order details.

17. How can I contact customer service?

Phone: +1 (402) 366-5507
Email: [email protected]
Address: 1209 Road 15, York, NE 68467, USA