Return & Refund Policy

At Idjsdye, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return or exchange under the conditions outlined below.

Return & Exchange Eligibility

• Returns are accepted within 30 days of the delivery date.
• Items must be unused, in their original packaging, and in the same condition as received.
• If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. In such cases, we will offer either a replacement (exchange) or a full refund, based on your preference.

Return & Exchange Process

1. Contact our customer service team to request a return or exchange:
   • Phone: +1 (402) 366-5507
   • Email: [email protected]
2. Provide your order number and the reason for the return or exchange.
3. Our team will review your request and provide instructions, including a return label and the return address.
4. Pack the item securely and send it back following the provided instructions.

Return Shipping Costs

• For damaged, defective, or incorrect items, we will cover the return shipping cost.
• For all other returns (e.g., change of mind), customers are responsible for return shipping costs.

Refund Processing

• Once we receive and inspect your returned item, your refund will be processed within 3–5 business days.
• Refunds will be issued to the original payment method.
• Please allow 10–15 business days for the refund to appear in your account, depending on your bank or payment provider.

Restocking Fee

• No restocking fee will be charged for any returns.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Phone: +1 (402) 366-5507
Email: [email protected]
Address: 1209 Road 15, York, NE 68467, USA

We aim to make the return and refund process simple, fair, and transparent, so you can shop with confidence.